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Legal

Shipping & returns

How orders travel, what to do when something goes wrong, and what can and cannot come back.

Last updated August 9, 2026

We ship within the United States only, from a US warehouse. We do not currently ship internationally.

Orders placed on a business day before the daily cutoff are dispatched within 48 hours. Tracking is emailed as soon as the carrier scans the label. Orders placed on weekends or holidays are processed the next business day.

Lyophilized vials are seated in foam, insulated, and shipped with a cold pack, with the batch certificate enclosed. Freeze-drying is the primary protection for the compound in transit; the cold pack is a second layer, not the only one, which is why a pack that has thawed on arrival is not by itself a sign the material is compromised.

If tracking stalls or a package is marked delivered and you do not have it, contact us with the order number. We open a trace with the carrier. If the shipment cannot be located we reship at our cost.

We cannot be responsible for delays caused by weather, carrier disruption, or an incorrect address supplied at checkout. If you spot an address error, tell us before the label prints and we will correct it without charge.

Inspect your order on arrival. If a vial is damaged, a seal is compromised, or the item is not what you ordered, photograph the package and the vial and contact us within 72 hours of delivery. We replace confirmed damaged or incorrect items at our cost, including return shipping where a return is required.

Unopened vials in their original packaging may be returned within 30 days of delivery for a refund of the purchase price.

Opened vials cannot be returned. Once a seal is broken we have no way to verify how the material was stored, and re-releasing it would undermine the chain of custody that the certificate depends on.

  • Contact us with the order number to start a return
  • Ship the unopened item back in its original packaging
  • Refunds are issued to the original payment method once the item is received and inspected
  • Original shipping charges are refunded only where the return results from our error

An order can be cancelled at no cost any time before it is dispatched. Once a label has printed, treat it as a return.

Refunds are processed within five business days of receipt and inspection. How quickly the credit appears after that depends on your bank.

Questions

Call 714-410-0121 or use the contact form. For research purposes only. Not intended for human consumption, medical use, diagnosis, treatment, or prevention of disease.