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Frequently asked questions

Ordering, shipping, documentation, and compound-specific questions pulled from every product page.

2 questions

What is your return policy? Returns
Unopened vials in original packaging can be returned within 30 days of delivery. Opened vials cannot be returned, because we cannot verify storage conditions once a seal is broken.
What if something arrives damaged? Returns
Photograph the package and the vial and send it to us within 72 hours of delivery. We replace damaged items at our cost.