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Frequently asked questions

Ordering, shipping, documentation, and compound-specific questions pulled from every product page.

4 questions

How fast do orders ship? Shipping
Orders placed before the daily cutoff on a business day are dispatched within 48 hours from our US warehouse. Tracking is emailed when the label is scanned.
Do you ship internationally? Shipping
No. We ship within the United States only.
How are the vials packed? Shipping
Lyophilized material is packed with insulation and a cold pack, vials seated in foam, with the batch certificate enclosed. Freeze-drying is what protects the compound in transit; the cold pack is a second layer.
What if my package is delayed or lost? Shipping
Contact us with the order number. We track it from our side and, if the carrier cannot locate it, we reship.